These terms and conditions and The Consumer Protection (Distant Selling) Regulations 2000 apply to all purchases of goods and/or services from The Isle of Lewis Cheese Company, Ravenstar, 24 Vatisker, Back, Isle of Lewis, Western Isles, HS2 0JS via one of the The Isle of Lewis Cheese Company websites.
The online terms and conditions do not affect your statutory rights as a consumer.
The Isle of Lewis Cheese Company may change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read these terms and conditions on each occasion you use this website.
Goods and/or services ordered from our website for delivery outside the United Kingdom may be subject to import duties and taxes or handling charges which are levied when the delivery reaches the country of destination. We do not have any control over these charges and cannot predict their amount. Payment of any such charges, taxes or import duties will be your responsibility and you must comply with the applicable laws and regulations held within the destination country. Please check with your local customs office for further information prior to placing your order.
Your order constitutes an offer to The Isle of Lewis Cheese Company to buy goods and/or services. All orders are subject to acceptance by The Isle of Lewis Cheese Company and such acceptance will be by way of email confirming payment has been received for the goods and/or services (the purchase confirmation). The contract between you and the The Isle of Lewis Cheese Company will only be formed when you are sent the purchase confirmation.
You are asked to comply with the registration process located at the basket checkout
The Isle of Lewis Cheese Company reserves the right to take legal action against any person(s) committing or attempting to commit online fraud.
Price and Payment
The price of any products will be as quoted on our site, except in cases of obvious error.
It is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our despatch procedure. Where a product's correct price is less than our stated price, we will charge the lower amount when despatching the product to you. If a product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before despatch, or reject your order and notify you of such rejection.
We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
If you are purchasing from outside the United Kingdom you will be charged in your own currency and the Paypal will perform the currency conversion into pounds sterling.
Confirmation of the transaction will be sent to the email address you have provided.
Your order will be fulfilled within 28 days of the date of purchase unless otherwise specified.
Refunds and Cancellations
Where we are unable to supply the goods and/or services you have ordered for any reason, we will issue you with a refund within 30 days of your order, by crediting the card with which you paid for your order.
If the goods we deliver to you are not what you ordered or are damaged or defective in any way, please let us know as soon as you can. We will then either (at your request) refund you the amount paid for the goods, or replace the goods you received with goods the ones you ordered.
You are entitled to cancel your order (by letter or email only) within 8 working days of receipt of the goods and/or services unless. We will refund the money you paid for the goods and/or services within 30 days of notice from you that you have cancelled your order.
Copyright in the content and design of this web site belongs to The Isle of Lewis Cheese Company or is used under licence (or with permission) from third party copyright owners.
Users are granted a licence to print pages for personal, non-commercial use but no part of this web site may be reproduced, transmitted or adapted for any other purpose.
From time to time this web site may also include links to other web sites, which are intended for interest or information purposes only. The Isle of Lewis Cheese Company has no control over, does not endorse and cannot be responsible for the content of any linked sites.
Whilst every effort is made to ensure that the information on this site is regularly updated and remains up to date, The Isle of Lewis Cheese Company makes no representations or warranties about the accuracy or completeness of the information contained on this site.
The Isle of Lewis Cheese Company is committed to protecting your privacy on this website. Please read this Privacy Statement carefully so that you understand how we collect and use your personal data.
The Isle of Lewis Cheese Company does not hold customer credit or debit card details on its website or any of its data systems. All credit or debit card details are managed by the The Isle of Lewis Cheese Company payment service providers Paypal who are compliant with the payment industry's highest standards for data protection and transaction security.
Any personal data collated through the The Isle of Lewis Cheese Company website will only be used to process your order and for statistic analysis to continually improve the website and business process performance.
The Isle of Lewis Cheese Company fully endorse and adheres to the principles of Data Protection as set out in the Data Protection Act 1998 ("the Act").
The Act provides that any data held about individuals is fairly and lawfully processed; processed for limited purposes; adequate, relevant and not excessive; accurate; not kept longer than necessary; processed in accordance with the data subject's rights; secure and not transferred to countries without adequate protection.
The Isle of Lewis Cheese Company reserves the right to access and disclose any individually identifiable information to comply with applicable laws and lawful government requests, to operate its systems properly or to protect itself or its users.